We pride ourselves on doing our best to give you a great service – but sometimes things go wrong. If you’d like to complain, our dedicated customer service advisers will try to resolve your concerns as soon as possible.
Our response times:
We appreciate your feedback – online, through the post or on the phone.
UK and European breakdown related complaints
To complain about a breakdown experience, please complete this form.
Membership related complaints
To complain about how your policy was sold or managed, please complete this form.
Mobile Mechanic complaints
To complain about a mobile mechanic experience, please complete this form.
Business breakdown related complaints
To complain about anything relating to a business breakdown cover, please complete this form.
Legal helpline related complaints
To complain about anything relating to our legal or accident care services, please complete this form.
To complain about a breakdown experience, please write to:
Breakdown Customer Care, RAC Motoring Services, Great Park Road, Bradley Stoke, Bristol, BS32 4QN
To complain about anything relating to your membership, please write to:
Membership Customer Care, RAC Motoring Services, Great Park Road, Bradley Stoke, Bristol, BS32 4QN
To complain about business cover, please write to:
RAC Motoring Services, SME Business Team - Feedback, RAC House, Thomas Street, Stretford, Manchester, M32 0HX
To complain about anything legal helpline-related, please write to:
Legal Customer Care, RAC Motoring Services, Great Park Road, Bradley Stoke, Bristol, BS32 4QN
To complain about your van, home or black box insurance, please write to:
RAC Insurance Customer Relations Team, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX
To complain about your standard motor insurance, please write to:
The Customer Relations Manager, RAC Insurance,Fusion House, Bretton Way, Peterborough, PE3 8BG
Breakdown-related experience
Please call us on 0333 202 1877.
Membership experience
Please call us on 0330 159 0360.
Legal & accident care services
Please call us on 0330 159 0610.
Business membership
Please call us on 0330 159 0975.
Van insurance
Please call us on 0333 070 2663.
Black box insurance
Please call us on 0333 070 2563.
Home insurance
Please call us on 0333 070 2669.
Standard motor insurance
Please call us on 0330 159 1031.
Breakdown, membership and business lines open Monday to Friday – 09:00 to 16:00.
Van, home or black box insurance lines open Monday to Friday – 09:00 to 18:00, Saturday – 08:00 to 18:00, Sunday – 09:00 to 16:00.
Standard motor insurance lines open Monday to Friday – 08:00 to 20:00, Saturday – 08:00 to 18:00, Sunday – 09:00 to 16:00.
03 numbers are charged at national call rates and included in inclusive minute plans from landlines and mobiles. Calls may be monitored and/or recorded.
Online Post TelephoneUK and European breakdown related complaints
To complain about a breakdown experience, please complete this form.
Membership related complaints
To complain about how your policy was sold or managed, please complete this form.
Mobile Mechanic complaints
To complain about a mobile mechanic experience, please complete this form.
Business breakdown related complaints
To complain about anything relating to a business breakdown cover, please complete this form.
Legal helpline related complaints
To complain about anything relating to our legal or accident care services, please complete this form.
If you aren’t happy with our final response, or if you don’t get a final response in writing within 8 weeks of first making your complaint, you may be able to refer your complaint to the Financial Ombudsman Service. Details of your rights will be provided to you as appropriate.
